Prepare for the Call

Information We May Ask of You

We value your time and want to assist you as quickly and efficiently as possible. Before calling us, please be prepared to provide the following information to the Customer Care Representative assisting you:

Your Agent ID number (the last 6-digits of your real estate license number). We log and track all calls that come into our support center for better serving our customers.

1) Information About Your PC, such as: manufacturer and speed of modem (i.e. U.S. Robotics, 56K), speed of processor (i.e. 2.80 GHz), name of the browser used and the version, type of connection (cable, dsl, phoneline, amount of RAM (Random Access Memory - i.e. 256 MB), printer model (i.e. HP Business Inkjet 1200d), size of hard drive (i.e. 40 GB), operating system (i.e. Windows XP), and any additional hardware used such as the name of a router manufacturer.

2) The issue you're experiencing: a detailed explanation of the problem (i.e. the exact error message that you encountered and the steps you followed before the error occurred) can help us to diagnose the issue properly and resolve it as quickly as possible.

Last modified: Wednesday, September 11, 2013

MLS Support Documents

MLS Items

MLS-related facts, tips, etc.

67 Words to Exclude from Listings

UPDATED JUNE 13TH: It is important for Realcomp Subscribers to abide by Fair Housing rules and not use any words in listings that could be considered discriminatory.

Activities an Unlicensed Assistant Can Perform

An excerpt from the state's website

Adobe Reader Troubleshooting for Online Forms

Agent-Direct Billing: Broker Information

This page contains Broker-specific billing information.

Appraiser Memo Regarding Data for 1004 MC Form

Appraiser Memo Regarding Data for 1004 MC Form Document

Authorizations to Release

Authorizations to Release, Re-List, and Transfer Transactions

Beware of Real Estate Scams

Realcomp periodically receives information on real estate scams from Realcomp customers who have either been affected by these scams or know others who have been victimized. The best tools for protecting yourself against these types of schemes include being aware that they exist & exercising caution.

Buyer Fees to be Disclosed in Remarks

Realcomp's MLS policies include the requirement to disclose buyer fees in remarks.

Delete Cookies

If you are using the Internet Explorer browser, select the following options for deleting cookies:

DeskRoll Authorization

Efficiency Units Defined

What does Number of Efficiencies mean on the multi-family form?...

Frequently Asked Questions about RCO3

Frequently Asked Questions about RCO3®

GoTo Assist Authorization Page

How to Resize a Photo in Microsoft Paint

Steps for resizing a photo in Microsoft Paint

Life of a Single-Family Listing

From “Just-Listed” to “Sold”—10 Steps in the Life of a Single-Family Listing This updated two (2) page document summarizes the typical statuses and requirements involved in the processing of a single-family listing and now includes a timeline reminder sheet that listing agents can use for tracking important listing dates and time frames.

Long-Term Pending Listing Procedure

Long-term pending listing procedure, steps to follow to avoid being fined

Manufactured Homes

In October, 2009, the Realcomp Board of Governors approved a recommendation from the MLS User Committee to require MLS Subscribers to disclose "manufactured" homes on listings. As such, Realcomp's policy handbook now includes the following verbiage: "H. Only those listings for mobile and/or manufactured homes, that are conveyed by the Manufactured transference of a deed will be published by the MLS. If a home is “manufactured” then this Homes information must be disclosed on the listing by selec

MLS Area Maps

This page provides instructions for displaying the MLS Area Number Overlays against Maps in RCO3.

MLS Areas

MLS Items

MLS-related facts, tips, etc.

MLS Policies and Rules

Access the most up-to-date version of Realcomp's MLS Policy Handbook and Rules & Regulations documents by logging into this website with your Realcomp ID and password.

Online Forms Freezing - Troubleshooting Tips

Are you experiencing trouble while in Transaction Desk with your online forms freezing up on "saving data, please wait", "printing", or after clicking "submit to realcomp"?

Planning to Work While Vacationing Abroad? Contact Us When You Arrive.

Due to various levels of software security related to our many products and services, Realcomp may or may not need to take special measures to ensure your out of country access.

Prepare for the Call

Information We May Ask of You

Prohibited Personal Information

Personal information (i.e. phone numbers, fax numbers, pager numbers, e-mail addresses, names, web URLs, open house model hours, etc.) is prohibited in the content of listings, photos, and/or virtual tours published in the MLS with the exception of the Agent Remarks field.

Realcomp's Mortgage Calculator

REO Broker Tips

These tips were submitted by one of our REO broker members. He says these simple steps would help to reduce challenges that occur in his office on a regular basis and expedite the offer process overall for many.

Reporting Violations

All MLS Subscribers of Realcomp are required to comply with Realcomp's MLS Rules, Regulations, and Policies as a condition of accessing and/or using the MLS.

Status Clarification

Common scenarios and the proper status

System Maintenance

Realcomp Performs System Maintenance

Taxes in the MLS

Understanding How Taxes are Updated in the MLS - As you may know, Realcomp has been providing Public Record Data (PRD) (including tax information) to REALTOR® subscribers as a value-added service for many years now.

Twitter Tip Sheet

Tips to help you get started with Twitter: To make getting started with Twitter easy and convenient for you, we’ve consolidated some tips into one easy to access document.

zipLogix

The zipLogix/NAR Benefit Package and How It Ties into Realcomp Services