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Saturday, August 24, 2019
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An Update for You on the Launch of Electronic Lockboxes

Realcomp is in the final stages of preparations for our official launch of Electronic Lockboxes (ELBs). As we get closer to the December Training & Distribution events, more and more questions are being asked by MLS Subscribers about our plans for initial distribution, costs, software integration, and additional topics. We appreciate all of your questions and realize this means you're preparing for the launch of this exciting new service as well!

Just to recap, here are a few of the most common questions (and answers) we're hearing from MLS Subscribers at this time:

1) Q: How many electronic lockboxes (ELBs) can I plan to pick up at Realcomp's December Training & Distribution event? Realcomp will either issue enough ELBs to cover your on-market and pending inventory of Residential, Condominium, Commercial, and Multi-Family listings (with some type of lockbox access) as of August 13, 2018 -OR- or as of the day of the training event, whichever number is higher. If you had or have zero listings as of these dates, we will issue one (1) box to you upon request. As you get more listings and assign your current inventory of boxes to those listings, you can always pick up more boxes (based on your listing count) from either Realcomp or your local Board or Association of REALTORS (as long as they have agreed to be an ELB distribution center).

2) Q: How much will the ELBs cost Realcomp MLS Subscribers? The ELBs are being provided to Realcomp MLS Subscribers at NO additional cost. The cost of providing this service is included in your quarterly Realcomp MLS fee.

3) Q: Will SentriLock integrate with ShowingTime? Yes, the SentriLock system will integrate with ShowingTime. This integration will indicate on a showing confirmation that access is through a SentriLock lockbox and allow Brokers who subscribe to the ShowingTime Appointment Center or ShowingTime FrontDesk services to release 1-Day Access Codes to REALTORS who do not subscribe to Realcomp. Realcomp REALTORS will use the SentriSmart app to interact with the ELBs. Non-Realcomp REALTORS or non-SentriLock REALTORS will need to obtain 1-Day Codes from the Listing Agent/Listing Office/or ShowingTime Appointment Center (if applicable).

For more ELB-related FAQs and answers, please see this document which is being regularly updated.

Invitations to the remaining Training & Distribution events being held in December are being emailed once a week to Realcomp REALTORS who have not yet registered to attend a session. These personalized invitations will continue to be sent out leading up to the events. If you have not yet registered to attend and would like to do so today, please be sure to call SentriLock directly at (877) 433-6998 to reserve your seat.

Account activation emails are also being sent out each week inviting MLS Subscribers to activate your SentriLock accounts. This involves setting up a SentriLock system password. If you have not received an activation email, please call SentriLock at (877) 433-6998 and ask for your activation email to be resent.

If you haven’t yet installed the SentriSmart app on your preferred smart phone or device, you can find the app in either the Apple app and Google Play stores. Please be sure to download the app before attending your SentriLock training and distribution event.

For more information about Realcomp’s launch of Electronic Lockboxes, please visit Electronic Lockbox Central.


Last Modified: Monday, November 26, 2018
November 2018

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Update on Launch of Electronic Lockboxes

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