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What Do I Do When Promoted for a Call Before Showing (CBS) Code?

The Call Before Showing (CBS) code is an additional code that may be required to access a lockbox key compartment, depending on how the listing agent has configured that lockbox. The CBS code is used when the listing agent wants to be notified about a showing prior to the actual showing date and time.

The CBS screen (shown at left) appears when a showing agent attempts to open a box with a CBS code applied to it. In these cases, the listing agent is typically applying an additional layer of security.

The CBS code is either static or dynamic–whichever one the listing agent chooses. Sometimes, the listing agent will share the static CBS code with a showing agent via email or text before the showing. Others may want to be called by phone before they provide the code. Either way, once you (as the showing agent) have received the CBS code, you simply enter it into this screen and click “OK”.

You’ll get the same verification screen afterwards as when you normally enter your PIN or fingerprint. It's at this point that the electronic lockbox will open.

Note: CBS codes are not used in combination with 1 Day Access Codes nor the SentriConnect app.

Questions? Please contact Realcomp’s Customer Care Department at (866) 553-3430. Thank you.

Last Modified: Tuesday, December 10, 2019
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