It is important when accessing Electronic Lockboxes to only access and enter properties that you have first been approved to show. Realcomp has received more than one report recently of Realcomp Subscribers accessing electronic lockboxes and entering properties without the proper authorizations (approved appointments) to do so.
AUTHORIZING ACCESS TO A LISTED PROPERTY USING A LOCKBOX
- A Subscriber may not use the Lockbox System to access a Lockbox without first contacting the applicable listing office to ascertain the availability of the property for showing and to schedule a showing, unless instructed otherwise in writing by the listing office or if stated in the applicable MLS listing that appointments to show are not necessary.
Entering a property without first setting a showing appointment and obtaining permission from the listing office, at an agreed upon date and time, could very well be construed by the homeowner as trespassing!
TO AVOID receiving stiff penalties related to Lockbox Violations (beginning with $1,000 for the first offense, escalating to $5,000, and culminating in expulsion from the MLS), be sure you follow protocol and obtain all necessary permissions before accessing/entering all listings secured by lockboxes.
As always, if you have any questions about this, please contact Realcomp Customer Care at 866.553.3430.