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Saturday, February 16, 2019
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Electronic Lockbox Central

This page contains important information about Realcomp's new product launch of the SentriLock Electronic Lockboxes that every MLS Subscriber (i.e. brokers, agents, appraisers, and office assistants) should familiarize themselves with.

Why?

Why Are Electronic Lockboxes Being Implemented in the Realcomp Marketplace?

Usage

Is ELB Usage Optional or Mandatory?

Cost

How Much Will the ELBs Cost Me (as a Realcomp MLS Subscriber)?

Forms

What Forms Do I Need to Complete to Obtain ELBs for My Listings or to Use the ELB System?

Training

How Can I Learn How to Use the Electronic Lockboxes?

FAQs

Frequently Asked Questions

Promotion

See Realcomp’s promotional videos for the new Electronic Lockboxes.

Help Links

Sentrilock frequently requested help links.

Tip Sheets

Tip Sheets for Sentrilock

Updates

Monthly ELB Updates

 

Why

For several years, Realcomp's Shareholders researched the possibility of moving forward with offering electronic lockboxes to MLS subscribers. It has been determined that these boxes provide a much greater level of security than the mechanical combination boxes can provide.

Based on the security needs of home sellers and REALTORS®, the decision was officially made in Spring-2018 by Realcomp’s eight (8) Shareholder Boards and Associations for Realcomp to enter into an agreement with SentriLock to make their electronic lockbox (ELB) product available to MLS Subscribers.

Here are just a few benefits of the ELBs:

  • Today’s electronic lockboxes operate via smart phones and mobile devices using Bluetooth LE wireless protocol;

  • ELBs leverage the features of these devices including instant messaging, GPS mapping, and geo fencing integration with ShowingTime and other mobile apps.;

  • ELBs record and report the date, time, and the agent contact info for every showing;

  • Unauthorized showings are eliminated;

  • ELBs can send the listing agent an instant notification of the start of the showing, and another notification at the end of the showing;

  • ELBs can be programmed to operate only during the showing hours approved by the seller;

  • ELBs work in the most extreme ranges of weather;

  • ELBs operate on long life lithium batteries that last four (4) to five (5) years;

  • ELBs are assigned to the property address in the system creating a detailed and accurate record of all showings;

  • The listing agent can grant secure and audited one-day access codes to non-Realcomp subscribers. These accesses are under the control of the listing agent, are temporary, and are recorded.

Usage

Usage of the ELBs is optional but recommended for MLS Subscribers.

 

Cost

ELBs are available to Realcomp Subscribers at no additional cost beyond the current Realcomp User Fee. However, shipping and handling charges for mailing ELBs to MLS Subscribers at their office or home will apply. When mail orders are requested, the S & H charges must be paid for in advance of the ELB order being mailed.

 

Training

Realcomp will begin offering hands-on training classes and webinars on the Electronic Lockbox System beginning in February. Please go to the “Class Scheduler” module available from the login dashboard to access these sessions and to register for a session.

 

Forms

 

FAQs

Click here to access a PDF document of frequently-asked questions and answers pertaining to electronic lockboxes.

 

Help
SENTRILOCK FREQUENTLY REQUESTED HELP LINKS
Android iOS (Apple)
How to DOWNLOAD and INSTALL the SentriSmart® App Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-android/android-installing-sentrismart/

Video Summary:
https://www.youtube.com/watch?v=gLRP0sv-37g
How to DOWNLOAD and INSTALL the SentriSmart® App Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-ios/ios-installing-sentrismart/

Video Summary:
https://www.youtube.com/watch?v=WdbWL_CCCaE
How To Assign or Remove a LockBox
Using the App


Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-android/android-assign-remove-property/

How To Assign or Remove a LockBox
Using the App


Text-Based Instructions:

https://www.sentrilock.com/help/ss-choose-platform/sentrismart-ios/ios-assign-remove-property//
How To OPEN the Key Compartment on a Bluetooth Lockbox Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-android/android-open-key-compartment/

Video Summary:
https://www.youtube.com/watch?v=mMfyQid_5Vg
How To OPEN the Key Compartment on a Bluetooth Lockbox Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-ios/ios-open-key-compartment/

Video Summary:
https://www.youtube.com/watch?v=IcUYuahrXH0
How to GENERATE a One Day Code Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-android/android-one-day-codes/

Video Summary:
https://www.youtube.com/watch?v=PWhC5pQ20S8&t=9s
How to GENERATE a One Day Code Text-Based Instructions:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-ios/ios-one-day-codes/

Video Summary:
https://www.youtube.com/watch?v=PWhC5pQ20S8&t=9s
How to Pre-Authorize SentriConnect Users

Text-Based Instructions – See Separate Instructions for Existing or New SentriConnect Users:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-android/android-pre-authorizing-sentriconnect-users/

Video Summary:
https://www.youtube.com/watch?v=qC2EmArGEGI
How to Pre-Authorize SentriConnect Users

Text-Based Instructions – See Separate Instructions for Existing or New SentriConnect Users:
https://www.sentrilock.com/help/ss-choose-platform/sentrismart-ios/ios-pre-authorizing-sentriconnect-users/

Video Summary:
https://www.youtube.com/watch?v=qC2EmArGEGI
How to Add Another SentriLock User to Your Team through the SentriLock Website
  1. From the Main Menu, Choose “Agent Team”.
  2. Select “Add Team Member”.
  3. Click the “Select” button next to the “Team Member” box.
  4. Choose your preferred search field (i.e. Last Name).
  5. In the “Search Value” field, enter the first few letters of your team member’s name, and click “Search”. (You will be able to add anyone from your office as a team member. To add someone from another office, please contact either Realcomp or SentriLock).
  6. Select the radial button in front of the SentriLock user you wish to add as a team member and click “Submit Changes”.
  7. That person’s name should now display in the “Team Member” field. Click “Save Changes”.
  8. To review the users who are now on your Team, go back to the “Main Menu” and select “Manage My Account”. Scroll down to the mid-portion of the page and you will see them listed under “My Team Members”.
How Non-SentriLock REALTOR® Users Can Use SentriConnect® to Access Lockboxes (After Requesting a Showing with the Listing Office/Agent)



Video Summary:
https://www.youtube.com/watch?v=qC2EmArGEGI

ACCESS SENTRILOCK'S FULL HELP SECTION HERE: Choose Your Platform First, then Your Help Topic!
https://www.sentrilock.com/help/ss-choose-platform/

 

 

Tip Sheets

How to Add Someone as a Team Member-SentriLock

General How-to-Show Instructions for REALTORS | Copy and Paste this URL Into Your ShowingTime Instructions: http://bit.ly/how-to-show

 

Monthly ELB Updates

January Updates - Important January ELB Updates - Published January 14, 2019

January Updates - RCO3 Upgrade for SentriLock Integration - Published January 14, 2019

December Updates #2 - An Update for You on the Launch of Electronic Lockboxes - Published December 20, 2018

December Updates #1 - Important Things to Know About the SentriLock ELBs - Published December 12, 2018

November Updates #2 - An Update for You on the Launch of Electronic Lockboxes - Published November 26, 2018

November Updates #1 - Are You Tech-Ready for Electronic Lockboxes? - Published November 19, 2018

October Updates #1 - Watch for Your Electronic Lockbox Invitation to Arrive by Month-End - Published October 16, 2018

October Updates #2 - Electronic Lockbox Training & Distribution Event Plans Underway - Published October 25, 2018

September Update - Electronic Lockbox Information Resources - Published September 4, 2018


Last Modified: Friday, January 25, 2019