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We're here to help you! Realcomp's Customer Care Support Staff is available to assist you seven (7) days/week*. We can be reached by phone, e-mail, and/or Chat and are available to help with your questions about the Realcomp Multiple Listing Service and our ancillary products and services.

Realcomp's Customer Care Support Hours:

Monday through Friday: 8 am - 9 pm
Saturday: 8 am - 7 pm, and
Sunday: 11 am - 6 pm.

To reach our Customer Care Department by phone, call 866-553-3430 and press "2".

To reach us by Chat, login to RCO3® and click on "Chat/Feedback". Then enter your topic into the "Subject Box" and click "Begin Chat".

To reach us via e-mail, click here. Our promised turn-around time for responding to requests via e-mail is two (2) business days or less.

 

 

*With the exception of a few national holidays
Last modified: Friday, April 29, 2022
Support - Prepare for the Call

Prepare for the Call: Information We May Ask of You


We value your time and want to assist you as quickly and efficiently as possible. Before calling us, please be prepared to provide the following information to the Customer Care Representative assisting you:

  • Your Agent ID number (the last 6 digits of your real estate license number) or your Office ID number (if you are an Office Assistant. We log and track all calls that come into our support center to better serve our customers.

  • The issue you're experiencing: a detailed explanation of the problem (i.e. the exact error message that you have encountered and the steps you followed before the error occurred) can help us to diagnose the issue property and resolve it as quickly as possible.

  • Information about your computer, such as if you are using a PC or a MAC, the operating system you are using and the version (i.e. Windows 10 or OS X Yosemite), name of the browser used and the version, ISP (Internet Service Provider), and if you are connecting via a wired or wireless connection. Additional questions regarding your computer may be asked to help troubleshoot depending on the issue experienced.

 
 Last Modified: Wednesday, November 4, 2015