| Add-Edit Questions and Issues - Open |
| 1. Newer - When editing the order of photos on a listing, a gray box appears (at the bottom of the screen) and grows larger with each edit made. |
Open - This issue has been reported to Cotality and a new version of the Add-Edit software is expected to correct this. Realcomp is in the process of testing this version - which involves testing a wide range of additional functionality. If this testing goes well (i.e., no other big issues are found), we expect to schedule the software update within the next 2-3 weeks. We'll keep you updated on our progress with this.
In the meantime, after editing or re-ordering a few photos at a time (i.e., selecting, dragging, & dropping), click Save as Incomplete. Then, click Continue Editing and return back to the Photos page to move more images. Repeat as many times as you need to. See next item for additional details.
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Software |
| 2. Newer - When editing the order of photos on a listing, when using the 3-dot actions menu (to the right of each photo), the photos are not always moved successfully. |
Open - Here are a few temporary work-arounds you can use until this issue is corrected:
1) Before uploading listing photos, rename them in the order you want them to appear. This way, they will be in the desired order upon uploading.
2) Select the photo(s) you want to move and use the Actions Drop-Down menu (in the upper lefthand portion of the screen) - NOT the 3-dot actions menu to the right of each photo.
3) When using the Move Forward option, this will move the photo to the right of its current position. Move Backward will move the photo to the left of its current position. Move to Top will move the photo to the first photo position. Move to Bottom will move the photo to the last photo position... on the Edit Photos page.
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Software |
| 3. Newer - Missing Documents on Listings |
Open - Realcomp documents are now available as supplements being served from Cotality's servers. We've updated our data share partners about this and some are still backfilling documents on Realcomp listings with the new supplement links (instead of the Remine Docs+ links). MiRealSource has informed us they have completed this and Realcomp documents are appearing on Realcomp listings in their system. |
Software/DB Issue |
| 4. Newer - Double/blurry watermarks on photos |
Open - An issue of double/blurry watermarks showing on photos in RCO3 has been fixed as of yesterday (5/29) for new photos. Today (5/30), Cotality is beginning a process to fix the 450,000 photos that already exist with that issue. |
Software/DB Issue |
| 5. Device responsiveness of Add-Edit application - some screens/fields are partially cut off when using small screen devices (i.e., smart phones). |
Open - The “Aa” text resizing option (in the upper righthand corner of the screen) may help to fit more text on the screen when using small screen devices. Full compatibility expected to come with future MLS-Touch app upgrade. Please look for more news to come on this soon. |
Software |
| 6. Photographer Invite feature not available for photographer to upload listing photos. |
Open – this functionality is being created by Cotality and is expected in a future Add-Edit upgrade. Please look for more news to come on this soon. |
Software |
| 7. The following items do not display on RCO3® even though entered via Add-Edit: Flex Room, Parking Pad, Free Standing Ice Maker, 24-Hour Security, Underground Utilities, Alley, and Entry Foyer. Additionally, Bonus Room maps to Other currently. |
Open - These fields need to be added to RCO3® and are being scheduled for a near future update. |
Software |
| Add-Edit Questions and Issues - Closed |
| Coming Soon Watermark Not Disappearing |
Closed - An issue of the Coming Soon watermark not disappearing after a listing activates has been resolved as of today (5/30). Clearing cache may be a needed step on the user's end to view this.
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Software/DB Issue |
| Missing Photos on Listings |
Closed - We believe the missing photos issue on listings has been resolved now. |
Software/DB Issue |
| Garage Spaces not automatically calculating |
Closed - Garage space counts were not automatically calculating on new and changed listings. This has been resolved. |
Software |
| Sometimes, when photos and/or documents are deleted from listings, they still show up on the RCO3® MLS system. |
Closed - This issue is believed to be corrected. |
Software |
| Realcomp’s software rule that prohibits phone numbers in the Public Remarks of a listing is mistakenly looking at any 10+ digit number as a phone number. Publishing an MLS # or Property ID # in public remarks will trigger a warning (that the user can bypass) stating the field has personal information. |
Closed. |
Software |
| Why are some of my document attachments not visible on my listings? |
Closed - corrected. |
Software |
| I’m unsure of how to edit my listing (i.e., to change the status)? “Edit” not clickable. |
Closed - Users need to click on the 3 dots (…) to the right of the word “Edit” to get into the edit function. Working, but not intuitive. See tip sheet for more: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Making%20Changes%20to%20Your%20Listing.pdf |
User Training Issue |
| I’m unsure of how to add an open house to my listing. |
Closed - Click on the 3 dots (…) to the right of the word “Edit” to get into the edit function. Then click “Open Houses”. See tip sheet for more: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Adding%20an%20Open%20House%20to%20Your%20Listing.pdf
FYI - There is a 15-minute delay between Add-Edit and Realcomp’s other systems.
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User Training Issue |
| I’m unable to enter all applicable fields on a listing. |
Closed – the Property Sub Type must be entered on the listing before all applicable fields will display. |
User Training Issue |
| Maximum of 20 rooms to a listing. |
Closed - Maximum # of rooms on a listing expanded from 20 to 30. |
Software |
| How do I add my Personal Assistants to my team? |
Closed – Realcomp added all existing teams in RCO3® (as of last week) to Add-Edit. Moving forward, agents will need to do this manually for any new teams that are created. See tip sheet: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Setting%20up%20Teams%20in%20Add%20Edit.pdf |
User Training Issue |
| How do I upload condo articles/file attachment to my listing when the file is too big? |
Closed – the file size limitation is 10MB. Any document larger than 10MB should be optimized/downsized, broken up into multiple attachments (that are each under the 10MB maximum), or uploaded to another website (i.e., Google Drive) and referenced from there. |
User Training Issue |
| How do I upload a listing from SkySlope into Add-Edit? |
Closed – SkySlope is not integrated with Realcomp’s Add-Edit module to offer this functionality. However, users can add a listing into Add-Edit (as Incomplete) and print the listing to a “Signatures” report format and then upload it to SkySlope for homeowner(s) to sign. |
User Training Issue |
| The RentSpree Online Rental Application link is not working for listings input into the new Add-Edit module. |
Closed - This is now working. |
Software |
| SkySlope Questions and Issues |
| 1. Custom Forms Availability and Broker Functionality |
Open - Broker custom forms are still being processed by SkySlope.
Closed - Broker functionality is NOW available in SkySlope.
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Software |
| 2. How do I check the status of a form(s) signing (on an envelope)? |
Closed – The agent can click on the 3-dot action icon (at the far right of the envelope name) and choose “View History” to see this. The agent will only receive a signing completion email once the signing has occurred. |
User Training Issue |
| 3. How do I link my previous SkySlope account (from my Brokerage) with my Realcomp SkySlope account to be able to access everything in both accounts? |
Closed – Agents need to make sure they are using the same email address in both Realcomp and SkySlope to link these accounts together. Note: If you need to use different email addresses, please contact SkySlope directly and ask to have your accounts linked together. |
User Training Issue |