| Add-Edit Questions and Issues |
| *** New - Missing Documents on Listings |
Open - Realcomp documents are now available as supplements being served from Cotality's servers. We've updated our data share partners and they are in the process of backfilling documents for all Realcomp listings from our supplement links and removing the Remine links they previously used. |
Software/DB Issue |
| *** New - Missing Photos on Listings |
Closed - We believe the missing photos issue on listings has been resolved now. |
Software/DB Issue |
| *** New - Coming Soon Watermark Not Disappearing |
Closed - An issue of the Coming Soon watermark not disappearing after a listing activates has been resolved as of today (5/30). Clearing cache may be a needed step on the user's end to view this.
|
Software/DB Issue |
| *** New - Double/blurry watermarks on photos |
Open - An issue of double/blurry watermarks showing on photos in RCO3 has been fixed as of yesterday (5/29) for new photos. Today (5/30), Cotality is beginning a process to fix the 450,000 photos that already exist with that issue. |
Software/DB Issue |
| *** New - Garage Spaces not automatically calculating |
Open - Garage space counts are not automatically calculating on new and changed listings. This has been reported to Cotality. |
Software |
| 1. Device responsiveness of Add-Edit application - some screens/fields are partially cut off when using small screen devices (i.e., smart phones). |
Open - The “Aa” text resizing option (in the upper righthand corner of the screen) may help to fit more text on the screen when using small screen devices. Full compatibility expected to come with future MLS-Touch app upgrade. Please look for more news to come on this soon. |
Software |
| 2. Photographer Invite feature not available for photographer to upload listing photos. |
Open – this functionality is being created by Cotality and is expected in a future Add-Edit upgrade. Please look for more news to come on this soon. |
Software |
| 3. Sometimes, when photos and/or documents are deleted from listings, they still show up on the RCO3® MLS system. |
Open - This issue has been reported to Cotality. |
Software |
| 4. Realcomp’s software rule that prohibits phone numbers in the Public Remarks of a listing is mistakenly looking at any 10+ digit number as a phone number. This means that publishing an MLS # or Property ID # in public remarks may trigger an error stating the field has personal information when it does not. |
Open - This issue has been reported to Cotality. |
Software |
| 5. The following items do not display on RCO3® even though entered via Add-Edit: Flex Room, Parking Pad, Free Standing Ice Maker, 24-Hour Security, Underground Utilities, Alley, and Entry Foyer. Additionally, Bonus Room maps to Other currently. |
Open - These fields need to be added to RCO3® and are being scheduled for a near future update. |
Software |
| 6. Why are some of my document attachments not visible on my listings? |
Closed - corrected. |
Software |
| 7. I’m unsure of how to edit my listing (i.e., to change the status)? “Edit” not clickable. |
Closed - Users need to click on the 3 dots (…) to the right of the word “Edit” to get into the edit function. Working, but not intuitive. See tip sheet for more: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Making%20Changes%20to%20Your%20Listing.pdf |
User Training Issue |
| 8. I’m unsure of how to add an open house to my listing. |
Closed - Click on the 3 dots (…) to the right of the word “Edit” to get into the edit function. Then click “Open Houses”. See tip sheet for more: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Adding%20an%20Open%20House%20to%20Your%20Listing.pdf
FYI - There is a 15-minute delay between Add-Edit and Realcomp’s other systems.
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User Training Issue |
| 9. I’m unable to enter all applicable fields on a listing. |
Closed – the Property Sub Type must be entered on the listing before all applicable fields will display. |
User Training Issue |
| 10. Maximum of 20 rooms to a listing. |
Closed - Maximum # of rooms on a listing expanded from 20 to 30. |
Software |
| 11. How do I add my Personal Assistants to my team? |
Closed – Realcomp added all existing teams in RCO3® (as of last week) to Add-Edit. Moving forward, agents will need to do this manually for any new teams that are created. See tip sheet: https://realcomp.moveinmichigan.com/Portals/0/Support/Add-Edit/Setting%20up%20Teams%20in%20Add%20Edit.pdf |
User Training Issue |
| 12. How do I upload the condo articles/file attachment to my listing when the file is too big? |
Closed – the file size limitation is 10MB. Any document larger than 10MB should be optimized/downsized, broken up into multiple attachments (that are each under the 10MB maximum), or uploaded to another website (i.e., Google Drive) and referenced from there. |
User Training Issue |
| 13. How do I upload a listing from SkySlope into Add-Edit? |
Closed – SkySlope is not integrated with Realcomp’s Add-Edit module to offer this functionality. However, users can add a listing into Add-Edit (as Incomplete) and print the listing to a “Signatures” report format and then upload it to SkySlope for homeowner(s) to sign. |
User Training Issue |
| 14. The RentSpree Online Rental Application link is not working for listings input into the new Add-Edit module. |
Closed |
Software |
| SkySlope Questions and Issues |
| 1. Broker custom forms and functionality are not yet available through SkySlope. |
Open – Broker functionality is NOW available in SkySlope. However, customized Broker Forms are still being programmed and added on a daily basis. |
Software |
| 2. How do I check the status of a form(s) signing (on an envelope)? |
Closed – The agent can click on the 3-dot action icon (at the far right of the envelope name) and choose “View History” to see this. The agent will only receive a signing completion email once the signing has occurred. |
User Training Issue |
| 3. How do I link my previous SkySlope account (from my Brokerage) with my Realcomp SkySlope account to be able to access everything in both accounts? |
Closed – Agents need to make sure they are using the same email address in both Realcomp and SkySlope to link these accounts together. Note: If you need to use different email addresses, please contact SkySlope directly and ask to have your accounts linked together. |
User Training Issue |