ABOUT REALCOMP'S AGENT-DIRECT BILLING PROGRAM
Under Realcomp's agent-direct billing program, MLS Subscribers receive their MLS invoices from Realcomp directly via e-mail. MLS Subscribers then have the ability to pay their MLS fees via debit or credit card, through either link that appears on the Realcomp Gateway Security page or after logging into RCO3®. Online payments are preferred, since this is the fastest and most efficient method. These payments are posted to accounts immediately upon receipt of the electronic credit card authorization.
Q1) ARE NEW AGENTS WHO JOIN DURING A BILLING PERIOD RESPONSIBLE FOR PAYING FEES FOR THE ENTIRE QUARTER?
A) No, new agents starting during a quarter will be billed prorated MLS fees according to their start date with Realcomp.
Q2) DO I, AS THE DESIGNATED REALTOR®/BROKER OWNER OF THE OFFICE, HAVE THE OPTION OF REMITTING PAYMENT FOR MY ENTIRE OFFICE?
A) Designated REALTORS® and/or Broker Owners do have the option of paying the MLS fees for the entire office. However, each agent will continue to receive an MLS invoice. If you are a Designated REALTOR® and/or Broker Owner and you would like to handle MLS-related billing and collections for your agents, you can do so online. It will also be up to you to communicate this information to your agents and instruct them not to provide the payment.
Q3) WILL I BE NOTIFIED OF ANY OUTSTANDING INVOICES FOR MY AGENTS?
A) Yes. Designated REALTORS® and/or Broker Owners will be notified of agents who have not paid their MLS fees by the final day of the 10-day grace period, through either e-mail or mail.
Q4) WILL MY OFFICE'S SERVICES BE SUSPENDED IF ONE (1) OR MORE OF MY AGENTS DO NOT PAY THEIR BILL?
A) Yes. If an agent does not pay their MLS fee, the agent is turned off at the end of the 10-day grace period (normally on the 11th day after the due date). The Broker is then notified and given until the end of the month to pay the fee on behalf of the agent. If the fee is not paid by the last day of the month, the entire office is turned off.
Q5) IF SERVICES ARE SUSPENDED FOR NON-PAYMENT, HOW LONG AFTER PAYMENT IS MADE ARE SERVICES RESTORED?
A) If an agent or office is shut off for non-payment and they pay their bill online, their services will be restored approximately 1 to 2 hours after the payment is processed. If the payment is dropped off or mailed, it will take 24-hours from the time the payment is received to reinstate service.
Q6) SHOULD I NOTIFY REALCOMP DIRECTLY OF ANY CHANGES IN MY REALTOR® MEMBERSHIP?
A) No, please continue to forward any changes in membership to your Realcomp Shareholder Board or Association of REALTORS®.