Below are commonly asked Questions and Answers regarding Realcomp's Agent-Direct billing service.
WHAT ARE REALCOMP'S FEES?
Realcomp will e-mail this to you. Please ensure we have your current e-mail address on file. In addition to your MLS invoice being e-mailed to you, your Designated REALTOR® and/or Broker Owner will receive a master invoice for all of the MLS fees charged to his/her agents and office. MLS Fee Schedule
HOW WILL I RECEIVE MY MLS INVOICE?
Realcomp will e-mail this to you. Please ensure we have your current e-mail address on file. In addition to your MLS invoice being e-mailed to you, your Designated REALTOR® and/or Broker Owner will receive a master invoice for all of the MLS fees charged to his/her agents and office.
If you have any doubts about the authenticity of a billing-related e-mail, simply login to Realcomp (as you normally would) and click the “Pay My Bill – My Realcomp Account” link from the homepage of the MLS system (instructions below).
HOW OFTEN DOES REALCOMP BILL MLS SUBSCRIBERS?
Realcomp generates MLS invoices on a quarterly basis. They are generated on the 1st day of the month prior to each quarter. (If that day falls on a weekend or holiday, schedule adjustments will be made).
MLS Generation Dates for Each Quarter are as Follows:
- December 1st for the 1st Quarter of the Year (Jan - March)
- March 1st for the 2nd Quarter of the Year (April - June)
- June 1st for the 3rd Quarter of the Year (July - September)
- September 1st for the 4th Quarter of the Year (October - December)
- WHEN IS MY MLS INVOICE DUE?
By the last day of the month that the invoice is received, prior to the beginning of the quarter.
MLS Invoice Due Dates for Each Quarter are as Follows:
- December 31st for the 1st Quarter of the Year (Jan - March)
- March 31st for the 2nd Quarter of the Year (April - June)
- June 30th for the 3rd Quarter of the Year (July - September)
- September 30th for the 4th Quarter of the Year (October - December)
**Important**: In the event an MLS payment is delinquent by 10 days after the due date, subscriber services will be suspended until payment is made. If the agent continues to be a member of that office after the first month of the quarter and the MLS invoice is still outstanding, that MLS invoice becomes the responsibility of the Designated REALTOR®/Responsible Broker of the office. If payment is not made by the last day of that month (i.e. January 31st, April 30th, July 31st, or October 31st - whichever is applicable), the Broker's entire office may be suspended. If you have questions about this, please contact Realcomp's Customer Care Department at (866) 553-3430.
WHAT ARE MY PAYMENT OPTIONS?
Payment online via credit card is the most efficient way to pay your MLS invoice. Realcomp accepts American Express, Discover, Master Card, and Visa cards in debit and credit form. You can also set your payments up for autopay For security reasons, we cannot accept this information from you over the phone, by fax, or by e-mail. You may mail a check to Realcomp if you wish. If you opt to mail your payment, please include your name and user ID number on the check and mail to: 27555 Farmington Road, Suite 325, Farmington Hills, MI 48334.
HOW DO I PAY ONLINE?
1)How to Pay Your Realcomp Invoice Online
2) How to Pay Your Realcomp Invoice After Deactivation
** See our MMSI Portal Tip Sheet for additional details **
CAN I SETUP AUTOMATIC BILL PAYMENT?
Yes. See our MMSI Portal Tip Sheet for additional details.
HOW WILL I BE NOTIFIED OF ANY MLS FINES I INCUR?
You will be notified of any applicable fines via e-mail.
IF SERVICES ARE SUSPENDED FOR NON-PAYMENT, HOW LONG AFTER PAYMENT IS MADE ARE SERVICES RESTORED?
If an agent is shut off for non-payment and then pays the bill online, your services will be restored approximately 15-30 minutes after the payment is processed. If the payment is dropped off or mailed, it will take 24-hours from the time the payment is received to reinstate service.
IF I CHOOSE TO TERMINATE SERVICES ANYTIME DURING A BILLING PERIOD, WILL I RECEIVE A REFUND OF ANY PAID MONIES?
No. In the event an agent terminates services during a billing period, no refunds will be given.
IF I CHOOSE TO REINSTATE SERVICES, ARE ANY ADDITIONAL FEES INVOLVED?
Yes. Any previous outstanding fees must be paid at that time, including late and reinstatement fees.