Did You Know ... The Consumer Portal on RCO3® Contains a Guide for Interacting with and Organizing Listings? (05/20/13)

Last Modified: August 18, 2026

Once you've created a saved search/auto-email for your buyer to receive regular MLS updates from the RCO3 system, you may want to point out to them the "Customer Portal Help" link (found under the "Help" tab in the portal). This includes a five (5) page overview of the portal functions, which is helpful for a consumer to acquaint themselves with before interacting with listings. Here are just a few tips that are included in the guide:

Order of Listings in Your Collection - The order in which listings are initially displayed is as follows:

First come listings that are new to the collection. These could be listings that have just been listed on the MLS® system or existing listings that, by way of a price change or other change, now appear in your collection for the first time.

Next you will see the listings that have been in the collection since the previous auto email but that you have yet to view in detail.

Finally you will see the listings that have been in the collection since the previous auto email that you have already viewed in detail. A listing counts as viewed or "Read" when you click on its MLS® number to view its complete details."

Colors

You will notice that listings you have not viewed in detail are bold. New listings (>72 hours old) have a yellow background. After you have viewed a listing (by clicking on an MLS® number), it changes bolding and color. This will help you differentiate between listings you have already viewed in detail and those you have not.

Additionally, you may want to encourage your buyers to tag their listings as favorites, a possibilities, or discards. This way, they no longer need to continually view the same properties over and over again in their list of matches once they have determined a property is no longer a favorite or in the running for their purchase. [Note: Your client can always access these properties afterwards from the "possibilities" and/or "discards" tabs, if they so desire (just by clicking on these tabs).

If you have any questions about this, please contact Realcomp's Customer Care Department at (866) 553-3430. We're here to help!

Last modified: Thursday, September 05, 2013

Feature Story May 2013

May 2013

A Look at Three (3) New MLS Policies

Two (2) weeks ago, Realcomp's Policy Handbook was updated and published to include new and revised MLS policies, which are NOW IN FULL EFFECT. Included were three (3) items that came out of our meeting with the New Construction Focus Group, which met last year and made recommendations for improvements in these areas of MLS policy:

Back to Basics: How to Save Realcomp as a Favorite

Although this tip highlights how to accomplish a very basic task in your IE browser, having Realcomp saved as a Favorite can save you both time and (typing) energy for accessing the MLS!

Disclosures Must be Uploaded to Listings

It's Official - Disclosures Must be Uploaded to Listings, Otherwise a $25.00 Fine Will be Assessed. Last week, Realcomp's Policy Handbook was updated and published to include new and revised MLS policies, which are NOW IN FULL EFFECT. Included in the new Policy Handbook were a total of 10 new or revised policies, which you need to know.

How Do I Remove Comparables from a CMA in RCO3?

Q: I know how to remove comparables from a CMA in Realcomp Online® (Classic), but how do I accomplish this in RCO3®?

Important: Assistants Scheduling Agent Showings

Please note that when making a showing appointment for agents in your office, be sure to include the name of the agent who will be showing the property in the notes section of the appointment.

RCO3 Consumer Portal Includes Interacting Guide

Three (3) Easy Ways to Reach Realcomp for Support

Three (3) Easy Ways to Reach Realcomp for Support Assistance